CONTACT US
Our Location
No. 123, Main Street,
Colombo, Sri Lanka
Email Us
info@lankamarketplace.lk
Working Hours
Mon – Fri: 9.00 AM – 6.00 PM
Sat: 9.00 AM – 1.00 PM
Frequently Asked Question!
To place an order, simply browse our categories, add items to your cart, and click “Checkout.” Fill in your delivery details and confirm payment.
Delivery usually takes 2–5 business days depending on your location. You’ll receive tracking details once your order is shipped.
We accept Cash on Delivery (COD), Credit/Debit Cards, and Bank Transfers.
Yes, we ship products internationally. Shipping costs and delivery times will vary depending on the destination and the size of your order. Our team will provide you with detailed shipping information during the enquiry process.
To create an account, click on the “Sign Up” button at the top of the page. Fill in the required details, including your business information, and follow the prompts to complete your registration. Once registered, you’ll have access to exclusive features such as saving your favorite products and tracking your enquiries.
Yes, requesting samples is possible for certain products. Please include your request for samples in the enquiry form. Our team will coordinate with the supplier to provide samples, if available, and inform you of any associated costs.
Yes, the minimum order quantity (MOQ) varies depending on the product and supplier. The MOQ will be clearly indicated on each product page. If you have specific requirements, you can include them in your enquiry, and our team will do their best to accommodate your needs.
To stay informed about our latest products, special offers, and promotions, you can subscribe to our newsletter. Simply enter your email address at the bottom of the homepage to sign up.
Once your order is confirmed and shipped, you will receive a tracking number and a link to track your shipment online. Our customer service team is also available to provide updates on your order status.
Our return policy varies depending on the product category and supplier. Generally, we accept returns for defective or damaged products. Please contact our support team within 7 days of receiving your order for assistance with returns.
If you’re interested in becoming a supplier, please reach out to us via our Supplier Application Form. We’ll review your application and get in touch to discuss potential partnership opportunities.
You can contact our customer support team via email at support@lankamarketplace.lk or by phone at +94 (0)xx xxx xxxx. Our team is available Monday to Friday from 9:00 AM to 6:00 PM.
Product availability is updated regularly on our website. On each product page, you will see the current stock status. If a product is out of stock, you can still place an enquiry, and we will notify you when the item becomes available.
Delivery times vary based on the product, supplier, and destination. Generally, domestic orders are delivered within 3-7 business days, while international orders may take 10-21 business days. Exact delivery times will be provided during the order confirmation process.
Yes, we offer discounts for large-volume purchases. The discount percentage depends on the quantity ordered and the specific product. You can inquire about bulk discounts when placing your enquiry.
Shipping costs are calculated based on the weight, dimensions, and destination of your order. During the enquiry process, our team will provide you with a detailed breakdown of the shipping costs before you confirm your order.
Lanka Marketplace uses advanced encryption and secure payment gateways to protect your financial information. We also implement strict data privacy policies to ensure your personal and business information is kept secure.
Order cancellations or modifications can be made before the order is confirmed and shipped. Please contact our customer support team as soon as possible if you need to make changes. Once the order is shipped, cancellation or modification may not be possible.
Get in touch
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